Privacy Policy.

Introduction

This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website, and Shine Studio. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

Your Rights

As an individual and data subject, you have rights under the GDPR. If you wish to exercise any of your rights, please contact jacqui@shinestudios.co.

The Website

We take a proactive approach to user privacy and ensure the necessary steps are taken to protect your privacy throughout your visiting experience.

Use of Cookies

What Are Cookies?

Cookies are small files saved to the user's computer's hard drive that track, save, and store information about the user's interactions and usage of our website. This allows a website, through its server to provide you with a tailored experience within the website.

Understanding How Members Find Us

If you submit our membership form, we record a broad traffic category, such as search or social media, and the public page where your visit began. We use this information to understand which parts of our website help people find the studio. It is saved with your enquiry and payment records in our studio records and Stripe.

This feature keeps the visit category in page memory while you browse. It does not use cookies or browser storage. It does not save your search terms, advertising click identifiers, campaign names or the full address of the website you came from. Some visits cannot be identified and are recorded as unknown.

You can manage cookies through your browser settings. Payment services have their own privacy information, available when you proceed to checkout.

Personal Information

Information Collection and Use

Whilst using our website or services, you may be required to provide personal information (name, telephone number, email, etc.).

We will use this information to administer our website, applications, client databases and marketing material. We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018.

You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this, or would like to be removed from our database, please contact us at jacqui@shinestudios.co.

How Do We Collect Information?

Shine Studio collects information in three possible ways:

1. When you directly give it to us (“Directly Provided Data”)
2. When you sign up for our newsletter, fill in a web form or communicate with us, you may choose to voluntarily give us certain information — for example, by filling in text boxes or completing registration forms. All this information requires a direct action by you at that time for us to receive it. You will be required to explicitly opt-in if you wish to receive marketing from Shine Studio.
3. When you give us permission to obtain from other accounts (“User Authorised Data”)

   Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone.

How Long Do We Keep Your Data For?

Shine Studio will not retain your personal information longer than necessary. We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide the Services to you, or (in the case of any contact you may have with our Customer Care) for as long as is necessary to provide support-related reporting and trend analysis only.

If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account, or it is no longer needed to provide the Services to you.

How Do We Use Your Data?

We will only process your data where we have a lawful basis — either contractually (if you work with us!), where you have consented to receive communications or because we believe there is a legitimate interest. We may use your data for the following:

• To provide our services to you
• To understand how new members find the studio
• Replying to any queries you have made (email or telephone)
• Marketing emails (if you have opted in)

Registration Forms

Shine Studio will not sell or rent your personally identifiable information, gathered as a result of filling out the site registration form, to anyone.

Choosing How We Use Your Data

We understand that you trust us with your personal information, and we are committed to ensuring you can manage the privacy and security of your personal information yourself.

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all the following:

• You can verify the details you have submitted to Shine Studio by contacting jacqui@shinestudios.co. Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.
• You can also contact us by the same method to change, correct, or delete your personal information controlled by Shine Studio regarding your profile at any time. Please note though that, if you have shared any information with others through social media channels, that information may remain visible, even if your account is deleted.
• You can always feel free to update us on your details at any point by emailing jacqui@shinestudios.co
• You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any emails from us.
• You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us at jacqui@shinestudios.co