Terms & Conditions.

General terms and conditions

This site is owned and operated by Shine Studio of Shedfield, Hampshire. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at jacqui@shinestudios.co.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Shine Studio. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that any prices quoted are correct at the time of publishing and that all services have been described accurately.

Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Availability

The services will be provided within an agreed timescale, for which you will be required to agree to our membership terms & conditions, which will be provided as part of our booking and payment process.

Ordering errors

If you place an order on our website, you are able to correct errors on your order up to the point on which you click on “Submit” or “Pay now” during the ordering process.

Price

The prices payable for services that you order are as set out on our website. All prices may be subject to VAT should the company become VAT registered, you will be notified of this at point of purchase.

Payment terms

We will take payment upon receipt of your order from your credit or debit card, or by bank transfer. We accept no liability if our services are delayed because you did not give us the correct payment details. If it is not possible to obtain the required and published payment for the services from you, then we can refuse to process your order and/or suspend any further services. This does not affect any other rights we may have.

Your cancellation rights

Where you are a consumer as defined in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which the contract is entered into (the Cancellation Period). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty (unless we have begun the services within the Cancellation Period in accordance with clause 5.)

1. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 do not apply if the services you have ordered are of a gambling, banking, credit, insurance, personal pension, investment or payment nature.
2. In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you cannot cancel your contract if the services you have ordered are passenger transport services, services (other than the supply of water, gas, electricity or heating) for which the price is dependent on fluctuations in the financial market, urgent repairs or maintenance where you have specifically requested a visit, accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities (if the contract provides for a specific date or period of performance).
3. Should you wish to cancel your order, you should notify us by email to jacqui@shinestudios.co as a matter of urgency.
4. If you require us to begin the services within the Cancellation Period we require you to make an express request to do so. In such cases, your right to cancel continues until either the end of the Cancellation Period, or the completion of the services, whichever is the earlier. If you cancel during the Cancellation Period we may charge you for any services provided up until the point when we receive your cancellation notice and will provide a partial and proportionate refund accordingly. Your right to cancel the services will no longer apply once the services have been fully performed.

Cancellation by us

We reserve the right not to process your order if:

1. We have insufficient staff or resources to deliver the services you have ordered;
2. We do not provide services to your area; or
3. One or more of the services you ordered was listed at an incorrect price due to a typographical error.

If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card or received by bank transfer, as soon as possible, but in any event within 14 days.

If there is a problem with the services

If you have any questions or complaints about the services, please contact us. You can do so by emailing us at jacqui@shinestudios.co.

We are under a legal duty to supply services that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).

Liability

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do or is due to events which are beyond our reasonable control.

Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and emailed to jacqui@shinestudios.co and all notices from us to you will be displayed on our website from time to time.

Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Law, jurisdiction and language

This website, any content contained therein, and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

How we may use your personal information

We will only use your personal information as set out in our privacy policy.

Third party rights

Nothing in these Terms & Conditions is intended to, nor shall it confer any rights on a third party.

Other important terms

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute to a suitable third party.